Refund policy

At Kiyara, we want you to shop with confidence. Please review our Return & Refund Policy below.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All tags and original packaging must be intact.

  • Proof of purchase or receipt is required.

To initiate a return, please contact us at:
kiyarapkofficial@gmail.com

Once your return request is approved, we will provide return instructions. Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items are non-returnable:

  • Sale items

  • Gift cards

  • Customized or personalized products

If you have questions regarding a specific item, feel free to contact us before placing your order.

Exchanges

To exchange an item, we recommend returning the original product first. Once the return is approved, you may place a new order for the desired item.

EU Customers – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, provided the item remains unused, unworn, and in its original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to the original payment method within 10 business days.

  • Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us at:
kiyarapkofficial@gmail.com